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Error 36 a file was locked and could not be opened for writing restart in X.Then it wants to patch all over again.

I have connected support and they said this...Thank you for contacting us about this issue.

If you are receiving Error 36, then you are attempting to patch the game before logging into the Arc client. First, please make sure you are not logged into Neverwinter. Next open Arc, select Neverwinter, and the game should patch. Once it is done patching through Arc, you should be able to log into the game without issue. Please let us know if you have any further questions or concerns.

I don't play Neverwinter and don't have it on my drive.

I can't play STO as result of this.

Maybe someone else has an idea but you might just have to reinstall the game.
I was thinking of that but that would take sometime like going to alpha centari in rocket engine.I got only 5 megs of Internet use.It would take a long time and all the updates after that.
I looked at those and link 2 seemed to work as I turned off my FW and disabled my AV.I added to exceptions in AV and works with FW on.